Owner Approval and Commitment: Once your pet has been assessed, we will provide you with a written estimate outlining the recommended diagnostics and/or treatments and associated costs. By signing the estimate, you:

1. Acknowledge that the estimate is not an invoice and that medical conditions can change resulting in changes in the final/complete invoice.

2. Agree to pay an initial payment of ½ of the higher-end of the estimate prior to diagnostics, treatments, and/or hospitalization.

3. Commit to pay the remaining balance when your pet is discharged.

4. Acknowledge that some costs associated to medical care provided to your pet may not be recorded in Lancaster vet clinic , Cornwall vet services accounting system prior to discharge. If so, you:

· understand and accept Lancaster vet clinic , Cornwall vet services will issue a subsequent invoice within ten (10) business days of discharge, and

· commit to pay costs on the subsequent invoice.

Note: Estimates can change due to the unpredictable nature of medical work. The final invoice may be below or above the original estimate, depending upon clinical circumstances. Fees are determined by the time spent on a patient’s case and according to the drugs, materials, and consumables used. Where possible, we will keep clients updated if costs are likely to exceed the current estimate, although in an emergency this may not always be possible.

Forms of Payment: Lancaster vet clinic , Cornwall vet services accept cash, debit, and all major credit cards.

Inability to Pay: You will be expected to pay any legal or other reasonable fees/expenses incurred by Lancaster vet clinic , Cornwall vet services in connection with or in contemplation of any non-payment of your account (by you).

Daily Financial Updates: If your pet is hospitalized, our Customer Service Representatives will provide a financial update via email. We aim to issue these email notifications , Therefore, it is important that you provide an email during the registration process. We can provide the updates via phone if requested; however, you must be willing to accept the phone call .

Note: We make every effort to provide you with a complete bill at the time of discharge. However, in rare circumstances, some fees may not be posted to your account prior to discharge. If there are any additional fees, we will personally contact you within 10 business days after your pet is discharged to inform you of these charges.

We have implemented a Cancellation and No Show policy to better utilize appointments for patients in need of medical care.

Scheduled Services: Our Customer Services Representatives will contact you to schedule the required service (consultation, in-patient procedure, or surgery). When possible, we will issue a reminder of the scheduled service 24-hours in advance via email or phone. The record of the reminder will be documented in the patient file.

Late Cancellation and Missed Appointment Policies: Lancaster vet clinic , Cornwall vet services are available during operating hours to receive calls. Lancaster vet clinic , Cornwall vet services require a client to provide 24-48-hours advance notice to cancel and/or reschedule an appointment. Services are in high demand and early cancellation will give another pet the possibility to have access to timely medical care. Clients who reschedule multiple times may see limitations to access future appointments.

When a client has not cancelled within the 48-hour advance period or arrives more than 15 minutes after the scheduled appointment time:

· A phone call alerting the client will be issued and recorded in the patient file.

· The applicable “late cancellation/missed appointment” fee will be charged to the client as identified below:

o Consultation Appointment: $50.00

o Recheck Appointment: $25.00

o Diagnostic and/or Procedure Appointment: 20% of the procedural estimate

o Surgical Appointment: 20% of the surgical estimate

· Temporary suspension of services will be applied until the fee has been paid. These suspended services exclude walk-in emergency care. Cancellation fees may not be covered by an insurance policy. Lancaster vet clinic , Cornwall vet services understand unavoidable circumstances may cause a client to cancel with short notice. In these instances, the fee may be waived on a case-by-case basis.